SolarPlug Delivery & Shipping Policy

Last updated: 28 August 2026

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1. Where we deliver

We currently deliver to addresses in England only. We don't currently deliver to Scotland, Wales, Northern Ireland, or internationally. Delivery to some remote areas of England may take longer or cost more; we'll flag this at checkout or contact you if it applies to your order.

2. Who delivers your order

Depending on the product(s) you order, your delivery is handled in one of two ways:

• Dispatched by SolarPlug directly, from our premises in Deal, Kent.

• Dispatched by HDM Wholesale, our fulfilment partner, who ships certain products directly to you on our behalf.

Each order is fulfilled entirely through one of these routes — we don't split a single order between SolarPlug and HDM Wholesale, so your whole kit will arrive from whichever route handles the product(s) you've ordered, as one delivery (subject to Section 5 below for bulky items sent on multiple pallets). We'll make it clear which route applies in your order confirmation email.

3. Dispatch and delivery times

We aim to dispatch and deliver orders within 1–5 business days of payment being received, depending on supplier stock and availability, courier schedules, and your location. This is an estimate, not a guaranteed delivery date, and may be affected by stock availability, courier delays, or events outside our control (see our Terms & Conditions). We'll email you with tracking information, where available, once your order has been dispatched.

4. Delivery charges

Delivery costs are calculated and shown at checkout, before you pay, based on the products ordered and your delivery address.

5. Receiving your delivery

Some items — for example solar panels and larger kits — are bulky and may be sent via pallet or two-person courier. Please make sure someone is available to receive the delivery, and check the courier can access your property (e.g. driveway or door access). If a delivery attempt fails and needs to be rearranged, a redelivery charge may apply.

Risk in your order (for example, loss or accidental damage) passes to you once it's delivered to your address, or to a location and person you've agreed to. If you can't fully check a delivery at the time it arrives — for example, a pallet delivery you need to unpack later — you can sign for it as 'unexamined', but please still check the contents as soon as possible, and check your order against your order confirmation.

6. Damaged, lost, or missing items

If your order arrives damaged, please note this on the courier's delivery paperwork where possible, take photos, and let us know at info@gosolarplug.com within 48 hours of delivery. If your order hasn't arrived within a reasonable time of the estimated delivery window, contact us and we'll chase it up with the relevant courier or fulfilment partner on your behalf.

7. Contact us

Questions about a delivery? Email info@gosolarplug.com or call 01304 696100, with your order number to hand.